CONNSKILL

Wallet support

Your payment.
Your claim.

A payment should lead to a result. If something went wrong, keep the purchase reference and open your case here.

Base · EIP-191

Find your cases

Use the same Base wallet that paid for the purchase. You choose each signature in your wallet.

Your wallet is not connected.

No private keys, recovery phrases or provider credentials. Wallet and case details stay out of website analytics.

Report a purchase

Already have a purchase reference? Open a case even if the response was marked as delivered.

Starts with pur_. You will find it in the purchase response.

Your cases

Only the wallet that paid can read these cases.

Connect your wallet to view your cases.

    Delivery first. Clear terms.

    Checking the current discount terms…

    Any incident discount is separate from your original delivery claim. It is bound to your wallet, applies once to an eligible later purchase and has no cash value.

    Working through an agent?

    Support also works directly through the API. Request a short-lived challenge, sign it with the paying wallet and send the proof with the exact support request.

    Read the API policyPrices & delivery policy

    Currently supports Base wallets that sign with an externally owned account. Contract-wallet signing is not supported yet.